Effective as of September 1st 2011
Please read through each policy. Our objective is to define our policies clearly and concisely. If you have any questions regarding the policies below, please ask.
Payment Policy
1. There are NO refunds for the registration fee.
2. Payment must be made in advance for 4/8 lessons or pro-rated when applicable.
Pro-rated lessons will be setup as follows
•1 week after session has started 6 lessons sign-up
•2 weeks after session has started- 4 lessons sign-up
•3 weeks after session has started- 2 lessons sign-up (Required to sign up to next session as well)
•
Class Changes
1. Parents are able to change their child (ren) class time once every 4 weeks. For each additional change within a 4 wk session, there is a $10.00 administrative fee.
2. If your child is advanced to the next level, we will move the child up. This is not considered a class change but an improvement based on your childs ability.
Missed Classes / Excused Absences / Make up options
1. If your child is sick or unable to attend class, please call or email us minimum 2 hours ahead of class to obtain an excused absence. If you are unable to speak with our office staff, it is ok to leave a message with your childs name, class and time s/he will not be able to attend.
2. If you are unable to attend class or know that you have a conflicting event, we ask that you notify us in advance. We will mark it in our records that you have spoken with us and are entitled to one of the excused absence make up options.
Make up option: If you attend class 2 x wk over the course of 4 weeks, your excused absence can be made up in a different class. If you attend class 1x wk over the course of 4 weeks, your absence can be made up at a different day and time granted pool space and a staff member is available. This must be prearranged in the office.
8 lessons over the course of 4 weeks - Make up to 2 excused absence
4 lessons over the course of 4 weeks - Make up 1 excused absence
3. Excused absences will expire at the end of the session. Clients are welcome to use their excused absences in advance.
4. There will be no make up lessons for missed make up lesson.
5. If you fail to notify our office with a minimum of 2 hours before class time that you will not be able to attend, this lesson will be considered a NO SHOW (N/S) and will not be eligible for a make up.
Weather Related Cancellations
In case of inclement weather the staff will contact parents through phone/email to cancel the lesson 30 minutes before the start of the lesson. This lesson can be made up and will not be counted against your allowed make up lessons.
Renewal Policy
1. Renewal sign-up can be done directly online on our website, by phone or coming to our office. We please ask you notify the office your intention to renew one week in advance before the new session starts.
Pool area Safety
1. Parents, siblings and visitors are not allowed on the pool deck floor. We have an observation deck that allows you to watch your child while in class. Parents are welcome to drop off their children and pick them up at the before and after class.
2. Students are not allowed to use the swimming equipment before or after class.
3. Observers are not to talk to their children while in class. If you need to remove your child early from the class, please speak with someone at the front desk and they will notify the instructor.
4. Parents are responsible for their children until the start of class.
5. Any student who misbehaves during class will be asked to sit down in time out. If the situation continues, parents will be notified to assist in determining whether the child should continue class. We teach from a positive approach, but cannot tolerate potentially dangerous behavioral situations.
Our definition of a time out: Students will be asked to sit down and regroup before joining class. We will handle it in a positive manner so that safety and learning can continue.
Class Preparation
1. Hair: Long hair must be pulled back and secured under designated Planet Swim School cap during class.
2. Jewelry: Do not wear rings, bracelets, watches, necklaces or long earrings to class. Students are advised to wear stud earrings only if ears are newly pierced. Otherwise please leave your jewelry at home. Please leave all valuables at home as we are not responsible for lost or damaged items.
4. Warm ups: We ask that children arrive promptly at the beginning of class in order to warm up safely.
Swim Lesson Gear
1. All of our student must bring swimwear and a towel. Goggles are recommended
2 .Non-potty trained children must wear a disposable swim diaper. No disposable swim diapers are not allowed.